Unfortunately, we are unable to deliver certain products due to the regulation of dangerous goods. For some products we will only be able to deliver to the UK mainland. These products will always be available to collect from our stores using Click & Collect.

Dispatch emails can sometimes end up in the wrong place. We will have sent the email/s to the email address you supplied, but they may have gone to your junk folder. Check there first, and you can, of course, add SES Autoparts to your safe senders list. If it’s not there, simply get in touch by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours.

We give you an estimated date to let you know roughly when your order will be dispatched; however, sometimes events beyond our control lead to delays.

If your order has been misrouted or is drastically delayed, please don’t hesitate to get in touch and we will do whatever we can to help. Get in touch by email at [email protected] or by Live Chat located in the bottom right hand corner during business hours.

To get your order to you as swiftly as possible, we may send your items from different locations. If this is the case, you will be notified at the time of checkout.

If you would like to cancel an order, please get in touch …

You can return an unwanted or faulty item to us. For full details, visit our returns policy here.

Feel free to return any unwanted products to us within 30 days from the date of sale. We will happily give you a full refund or exchange as long as the product is unused. 

To see our full returns policy please follow this link.

We process all refunds within 14 days of receipt of the returned items. If 14 days has already passed, please contact us so that we can investigate the matter for you. Get in touch by email at [email protected] by Live Chat located in the bottom right hand corner of this window during business hours.

Sometimes throughout the lifecycle of the vehicle, manufacturers upgrade and change the specification of the parts and may substitute parts where there is short supply for vehicle production. On occasion there can also be issues with cataloguing.

If the part you have ordered does not fit then please contact us to discuss the situation. We are happy to take the part back and send out a replacement as long as it is in its original packaging and in and a condition fit for resale.

Get in touch by email at [email protected] or by Live Chat located in the bottom right hand corner during business hours.

If you are not able to collect your items within 7 days from the date of order, then a full refund will be made, and the items will be returned to stock.

If you no longer want or require an item, you can return it to us within 30 days of the date of delivery. We will refund the cost of the purchase but not the cost of the original delivery.

If you think the item is faulty you can always send it back to us, we will evaluate it and if found faulty, we will give you a full refund including delivery.

Please see our refunds policy for more details here.

We do our best to give you as much information as we can so that you can make an informed decision. However, if you still have questions please get in touch with our customer service department who will be more than happy to help. 

Get in touch by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours.

We would be happy to assist you with your purchase, please give us a call on (023) 8055 6611. Or alternatively call your local store which you can find here.

Unfortunately, we do not offer a service to fit parts.

Our website will indicate whether a product is in stock. On odd occasions, it can display a product as being in stock despite being sold out. When this happens, we will let you know as soon as we can.

If you would like to double check, please don’t hesitate to get in touch by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours and we can make a physical check.

Once your order has been placed, we will send you a confirmation email to the email address you have given us. If you do not receive the email, it may have gone to your junk folder, so it’s worth checking there first.

Failing that, please do get in touch by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours.

There are several reasons as to why you may be presented with multiple options. We stock several brands that produce the same parts, some brands may even have different qualities to suit different budgets and some options may supply just the part whilst others could be a whole kit.

If you have any questions you can always get in contact by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours.

On occasion the price in store may differ from that online where we are unable to replicate some promotions on our online and instore systems.

We use industry standard SSL encryption and authentication to make sure all your sensitive data is kept secure and out of the wrong hands. You can read more about the safety features used by our two payment processors on their sites Braintree Payments and PayPal Express.

Certain parts have a surcharge such as callipers, starter motors, alternators and injectors. A surcharge is the value the manufacturer places on the old unit for the purpose of remanufacturing or recycling. You can use the surcharge value to offset the price of the new unit when you return the old unit to us complete with all its parts, it does not have to be assembled as long as the parts are not broken - we'll then we will refund you the surcharge amount.

We accept Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

You will find that many products have the safety data sheet available as a download from the product page. If it is not there, then let us know and we will try and get one over to you.  You can get in touch us by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours.

It may be that your items are being sent from distinct locations, you would have been notified of this when you checked out and in your confirmation email. If this is the case, then the remaining items should be with you soon.

If you have received all your deliveries but a part or component is missing, or you think your order may have been misrouted then please get in touch. You can contact us by email at [email protected] or by Live Chat located in the bottom right hand corner of this window during business hours.

We take your feedback very seriously, if you are not happy with the service or a product that you have received, then please feel free to get in touch by emailing us at [email protected] and we'll get back to you as soon as we can.